Fraud Response Guide

What to Do If You Suspect a Dumpster Rental Scam

Acting quickly can help preserve information and may improve the chance that a payment provider can review the transaction. This page is general consumer information, not legal or financial advice.

Immediate Steps

1. Stop communicating with the suspected scammer and do not send more money or information.
2. Contact the financial institution or card issuer used for payment as soon as possible.
3. Save screenshots, links, phone numbers, emails, receipts, and the details of the interaction.
4. Contact the real company through a verified website or phone number. For FastWay, call (904) 900-2926.
5. Report suspected fraud to ReportFraud.ftc.gov and, for internet-enabled crime, the FBI IC3.

Do Not Do These Things

Do not send a “refund fee,” share a password or one-time security code, or follow instructions from someone who contacts you unexpectedly and claims they can recover funds for you.

If Someone Used FastWay’s Name

Call FastWay directly using (904) 900-2926, then share the suspicious website, message, phone number, or payment instructions so the company can review the impersonation attempt.

Frequently Asked Questions

Where can I report a suspected scam?

You can report consumer fraud to the FTC and internet-enabled crime to the FBI IC3. If anyone is in immediate danger, call 911 or local law enforcement.

Should I contact my bank?

Yes. Contact the payment provider promptly if you believe money was sent to a scammer.